Help Desk 365: A ticketing tool for small businesses

The Helpdesk365 ticketing system, built on the M365 ecosystem (Power Apps, Power Automate, SharePoint, and Exchange), is equipped with a robust IT ticketing system. It facilitates the effortless distribution of team tickets, efficient prioritization, and streamlined email notifications. Our Helpdesk365 is a catalyst for optimizing your team’s productivity. By allowing you to configure settings to match your specific operational tasks, it ensures a smooth support operation. Effectively utilize your team’s time, improve response times, and create a support environment that not only meets but exceeds end users’ expectations.

Helpdesk365 Ticket Management Features:

  • Work together to evaluate, consult, and escalate tickets
  • In-built real-time analytics Power BI dashboard for management to gain a deeper understanding of overall ticket status
  • Maintain ticket history
  • Accurate time monitoring
  • Feedback system for each ticket
  • Easily customizable

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